Refund policy

Refund & Return Policy — Jesus Breath™

Return Window: 30 Days

You may request a return within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange, except where required by law (see country-specific rights below).

Condition Requirements

To be eligible for a return, your item must meet ALL of the following conditions:

  • Unused and in the same condition that you received it
  • In its original packaging, with all original tags and accessories included
  • Accompanied by proof of purchase (order number or receipt)
  • Free of any signs of wear, odor, staining, or damage caused by the customer

Items that do not meet these conditions will not be eligible for a refund and will be sent back to the customer at their own expense. We reserve the right to refuse a return or issue only a partial refund if the item shows any signs of use beyond what is reasonably necessary to inspect it.

How to Start a Return

Email us at jesusbreathteam@hotmail.com with your order number before sending anything back. Returns sent without prior authorization will not be accepted and will not be refunded. We will confirm eligibility and provide return instructions.

Return Shipping

Return shipping costs are the customer's responsibility, except in cases of damage, defect, or an incorrect item received (see below). We strongly recommend using a trackable, insured shipping method — we are not responsible for return packages that are lost, damaged, or never received by us in transit, and no refund will be issued for a return we did not receive and confirm.

Damaged, Defective, or Incorrect Items — 90-Day Guarantee

If your order arrives damaged, defective, or you received the wrong item, contact us at jesusbreathteam@hotmail.com within 90 days of delivery, including photos of the issue. We will review your claim and, if approved, offer a replacement or refund at no cost to you, including return shipping if a return is required.

Lost or Undelivered Packages

All orders ship with tracking. Risk of loss transfers to the customer once tracking confirms delivery to the shipping address provided at checkout. For packages that show as lost or undelivered according to the carrier's tracking information (i.e., tracking never shows delivery), contact us at jesusbreathteam@hotmail.com and we will investigate with the carrier before determining next steps. We are not responsible for packages confirmed as delivered by the carrier, incorrect addresses provided at checkout, or delays caused by the carrier or customs.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, it will be processed automatically to your original payment method within 10 business days (your bank or card issuer may take additional time to post it). If more than 15 business days have passed since approval without receiving your refund, contact us at jesusbreathteam@hotmail.com.

Non-Returnable Items

We do not accept returns on: items marked as final sale, gift cards, and any item not in its original, unused condition as described above.

Exchanges

The fastest way to get a different variant (e.g., a different color) is to return the original item unused within the 30-day window and place a new order separately.

Restocking Fee

A restocking fee of up to 15% may be deducted from approved refunds that do not qualify under the Damaged/Defective/Incorrect Item guarantee above.

Your Statutory Rights (United Kingdom)

If your order is shipped to the United Kingdom, you have a statutory right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of delivery without giving a reason. You are permitted to inspect the item as you would in a physical store; however, if the item shows signs of use or handling beyond what is necessary to establish its nature and function, we may deduct an amount reflecting the reduction in the item's value. This statutory right applies in addition to, and is not limited by, the return conditions described above. Nothing in this policy excludes or limits any right you have under UK consumer protection law that cannot lawfully be excluded.

Your Statutory Rights (Australia)

If your order is shipped to Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law.

Contact: jesusbreathteam@hotmail.com Jesus Breath™ is operated by VIVESAL LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States.